Request account deletion.
You can request deletion of your LAUNDRA account by contacting support. You do not need access to the app to send a request.
Send your request
Email support from the address associated with your LAUNDRA account, if possible. Use “Account deletion” as the subject and state that you want your account deleted. If you cannot access that address, explain this so support can discuss another way to verify ownership.
support@laundra.omEmail an account-deletion requestOpens your email app. You can also copy the address above.Identity verification
Support may need to verify that you own the account. Further verification may be requested through an appropriate support process. Do not email your password, one-time codes or identity documents unless a verified secure process specifically requires them.
What happens to account data
LEGAL REVIEW REQUIRED. The intended deletion process removes or anonymises account identifiers such as name, email, phone number and saved addresses, and removes sign-in access. The final data categories, exceptions and operational process must be confirmed before a request is completed.
Records that may need to be retained
LEGAL REVIEW REQUIRED. Some records may need to be retained for legal, accounting, fraud-prevention or security purposes, including relevant transaction records. The applicable categories, access restrictions and retention periods require legal confirmation; no fixed period is promised here.
What happens next
Ask support to confirm receipt, any verification needed and the next steps for your request. Open orders, subscriptions or unresolved balances may need attention. This page does not automatically delete an account, and no completion deadline is stated.
LEGAL REVIEW REQUIRED — This request route and its data-handling explanation require operational and legal confirmation.